Support

How can we help?

Find setup steps and answers, or email our support team.

Support hours

We aim to reply within one business day for trial and paid families.

support@thefamilyhub.app

Get started

Set up in four practical steps.

Start with a few events and chores.

1

Create your hub

Start with your family account and confirm who needs access.

2

Set the week

Add key calendar events and set a small starting set of chores.

3

Repeat a chore

Choose a daily or weekly schedule and an optional cash reward.

4

Assign and review

Check completed chores and earned rewards at the end of the week.

Support FAQ

Setup questions.

How is The Family Hub different from a shared family calendar?

Family Hub combines your calendar with chores, cash rewards, lists, meals, and routines.

Do I need a dedicated wall display?

No. Use a phone, tablet, or computer you already own.

Can I add a cash reward to a chore?

Yes. Choose the reward when you assign the chore. Family Hub records rewards and payments; it does not transfer money.

Can kids have their own view?

Yes. A parent creates each child’s profile. Children can see their tasks and mark them done.

What is the fastest way to get started?

Create your family account. Add an event and assign a chore. Add more when you are ready.

How quickly do you respond to support requests?

We aim to respond to support emails within one business day for active customers and trial families.