Create your hub
Start with your family account and confirm who needs access.
Help without the maze
Support built for busy parents, not support tickets lost in a void.
Get setup guidance, FAQ answers, and direct contact options so your family can get value fast.
Support hours
We aim to reply within one business day for trial and paid families.
support@thefamilyhub.appFastest path to value
Set up in four practical steps.
We recommend starting small, proving the workflow, and only then adding more modules and detail.
Set the week
Add key calendar events and set a small starting set of chores.
Template the repeatable work
Turn the chores you repeat every week into reusable templates with commission values.
Assign and review
Give kids ownership, let the week run, then close it out with clear payout math.
Support FAQ
The questions that usually unblock setup.
These answers are written to help first-time users understand the product quickly without support jargon.
How is The Family Hub different from a shared family calendar?
A calendar shows the week. The Family Hub adds chore templates, kid assignments, commission tracking, lists, meals, and weekly closeout so the family can follow through.
Do I need a dedicated wall display?
No. The Family Hub is designed to work on phones, tablets, and desktop browsers, so you can use a kitchen tablet if you want one without buying purpose-built hardware.
Can I assign a commission amount to each chore template?
Yes. Templates can carry commission defaults, and assignments keep the value visible when chores are scheduled and completed.
Can kids have their own view?
Yes. Kid-specific views help each child see what belongs to them without getting overloaded by the whole household system.
What is the fastest way to get started?
Create your family hub, import the core calendar details, define a small set of repeatable chore templates, assign them to kids, and run one week before expanding further.
How quickly do you respond to support requests?
We aim to respond to support emails within one business day for active customers and trial families.