Your agreement with us
These Terms of Service are a contract between you and Cuellar Labs LLC, a Texas limited liability company that operates The Family Hub. “Family Hub,” “we,” “us,” and “our” mean Cuellar Labs LLC. The “service” includes the Family Hub website, app, and related services.
By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service. Our Privacy Policy explains how we handle information.
Adults, children, and shared devices
You must be at least 18 and able to enter a binding contract to create a family account. A parent or guardian must manage a child’s profile and authorize its use. Do not invite another person or share their information without permission.
Protect your password, passkeys, PINs, and caregiver links. A shared device can stay signed in to the family account after a profile locks. Profile locking is not the same as signing out. Tell us if you suspect unauthorized access.
Your content and permissions
You keep your rights in the information and content you add. You allow us to store, process, display, and transmit it as needed to provide the service and follow your sharing choices.
You must have the rights needed to upload photos, import calendar feeds or recipes, and share information. Do not use the service to break the law, harm others, obtain unauthorized access, or disrupt the service.
Trials, subscriptions, and cancellation
Checkout shows the selected price, billing period, taxes, and any trial terms before you pay. A trial without a payment method ends without a charge unless you subscribe.
Paid subscriptions renew automatically for the selected period until canceled. You authorize Stripe to charge the payment method on file for renewals. Cancel before the next renewal through Settings → Billing → Manage Billing.
Price changes apply to future renewals after notice and an opportunity to cancel. Review our Refund and Cancellation Policy for payment questions. Cancel your subscription before deleting your family; deleting family data does not cancel a Stripe subscription.
Rewards, imports, and reminders
Chore rewards and balances are records of money managed outside Family Hub. Marking a week paid does not send money. Check reward records before making a payment.
Imported events, recipe text, weather, and reminders can be late, incomplete, or incorrect. Check important dates, locations, ingredients, and allergy information. Do not rely on Family Hub as an emergency alert or safety service.
Third-party calendar, map, payment, email, and device services have their own terms. Their features can change or stop working.
Our rights and service changes
Cuellar Labs LLC and its licensors keep their rights in the service, software, design, branding, and original materials. These terms do not transfer those rights to you. Third-party and open-source license rights remain with their owners.
We can update, suspend, or discontinue features for service, legal, or security reasons. We can suspend access for nonpayment or a material violation of these terms. When practical, we will give notice and an opportunity to export data before discontinuing the service.
Disclaimers and limits
To the fullest extent permitted by law, the service is provided “as is” and “as available.” We do not promise uninterrupted or error-free service. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement where the law permits.
To the fullest extent permitted by law, Cuellar Labs LLC and its members, contractors, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data.
Our total liability for claims about the service is limited to the greater of $100 or the amount you paid for Family Hub in the 12 months before the event that caused the claim. This limit does not apply where the law prohibits it. These terms do not limit consumer rights that cannot be waived.
Law, disputes, and changes
Texas law governs these terms, except where applicable law requires otherwise. Unless the law requires another forum, disputes must be brought in state or federal courts in Bexar County, Texas. You and Cuellar Labs LLC consent to those courts.
Before filing a claim, send a description to hello@thefamilyhub.app and allow 30 days for an informal resolution, unless the law gives you a right to proceed sooner.
We will post an updated date and give reasonable notice of material changes. Changes apply prospectively. If you do not accept new terms, stop using the service and cancel your subscription. If a provision cannot be enforced, the remaining provisions still apply.
Contact
Cuellar Labs LLC operates The Family Hub. Send legal questions to hello@thefamilyhub.app.