Who we are
Cuellar Labs LLC, a Texas limited liability company, operates The Family Hub. In this policy, “Family Hub,” “we,” “us,” and “our” refer to Cuellar Labs LLC. This policy covers our website, app, and support services.
Account and family information
We collect the information you enter. This can include names, email addresses, birthdays, profile photos, family location, calendar events, chores, lists, recipes, routines, and reward records. We use it to provide the features you select.
We store password and PIN hashes. For passkeys, we store credential identifiers and public keys. We do not receive your fingerprint or face scan. Your device or passkey provider checks your identity.
Children and parent controls
Adults create and manage family accounts. Parents enter a child’s first name or nickname and can add an optional birthday or photo. Children can choose a built-in sticker and color. Parents choose which calendars children can see and whether children can write lists and tasks or share lists with the family. A child’s use can create records, such as completed chores, routine progress, and list changes. Do not add child information that the family does not need.
Parents can review and change child profiles, download attributable child data, archive a profile while keeping its history, or permanently delete attributable child data. Older content without authorship records can require a separate review. Contact us if a child used the service without appropriate parent permission. We do not use child profile information for advertising. Parent-managed profiles do not remove our duties under children’s privacy laws.
Who can see family information
Access depends on the person’s family role and the feature’s sharing settings. Parent controls allow adults to manage the household. Review a list’s sharing setting before adding private information.
A caregiver link shows today’s event titles and times from calendars selected by a parent, plus selected shared lists and their new items. Event notes, locations and calendar feed links are not included. Anyone who has the link can view that information until the link expires or a parent revokes it. Revocation cannot remove a copy that someone already saved.
Calendars, recipes, maps, and notifications
When you connect a calendar or import a recipe link, our service requests information from that source. Calendar feed links can contain access credentials. Only use sources you have permission to access.
Recipe photo text recognition runs in your browser. A saved recipe can include the text and image you choose to save. Check the result before using it, including ingredients and allergy information.
When you open a map or directions, the map provider can receive the location and connection information. If you enable notifications, we and your device’s push service process the information needed to deliver them. Lock-screen details depend on your notification settings.
Device storage and service data
The app uses cookies and browser storage for sign-in, preferences, installation, and selected offline copies. A shared device can retain family information. Sign out and clear the browser’s site data before giving the device to someone outside your family.
We process request, browser, device, feature-use, and error information to operate the service and detect abuse. Product analytics and marketing records can contain hashed IP values. Infrastructure and security logs can process network information. We do not record optional product analytics for active child profiles and do not use advertising trackers.
Contact forms and referrals
Forms collect the contact details and message you submit. Referral forms can also collect the other family’s name and email. Get permission before you give us another person’s contact details.
Hosted forms use Cloudflare Turnstile to detect automated submissions. It processes browser, device, and network signals. We store form submissions and can send them to our support email system.
Payments and service providers
Stripe, including Link, processes subscription payments. New paid subscriptions use Stripe Managed Payments, where Stripe acts as merchant of record for the payment and handles applicable transaction taxes, receipts, and payment-related support. Stripe/Link collects payment and billing information directly, including the contact and address information needed for those services. Its terms and privacy notices are shown at checkout.
We provide the family account name, account email, and account identifiers needed to associate a purchase with the correct household. We keep subscription status and Stripe customer, subscription, and price identifiers. We do not store full payment-card details. Family Hub remains responsible for the household information you store in our service.
We share information with hosting, database, email, payment, security, and other service providers as needed to operate Family Hub. Their own policies apply to their services. We do not sell personal information or share it for targeted advertising.
We can disclose information when the law requires it, to address fraud or security risks, or as part of a business transfer. Our providers can process data in the United States and other countries.
Retention and deletion
We keep family information while it is needed to provide your account and its features. Archiving a child profile keeps its data. Permanent child deletion removes attributable profile records, owned content and linked history; unrelated family records remain. Export a copy first if you need it.
Cancel a paid subscription before deleting the family. Deleting local product data does not by itself cancel billing with Stripe. Payment providers can keep their own billing and tax records.
Backup, support, billing, and security records can remain for recovery, legal, or security needs. Clearing the account does not remove copies already shared with other people. Contact us for the retention details that apply to your request.
Your choices and privacy requests
Use Settings to change profiles, manage passkeys and notifications, revoke caregiver links, export family data, or delete the family. Use your device settings to control browser permissions and stored site data.
Depending on where you live, you can have rights to access, correct, delete, or obtain a copy of personal information, and to appeal a denied request. We verify requests and respond as applicable law requires. These terms do not reduce rights that cannot be waived.
For a privacy request, contact support@thefamilyhub.app. Identify the account, but do not send passwords, PINs, payment-card numbers, or private calendar links.
Security and policy changes
We use access controls, hashed sign-in secrets, and other technical safeguards. No system is completely secure. Tell us promptly if you suspect unauthorized access.
We will update the date on this page when the policy changes. We will give notice when required for a material change.