Who this policy covers
This policy covers Family Hub subscriptions sold by Cuellar Labs LLC. It is part of the Terms of Service.
Trials and renewal
Review the trial and payment terms shown when you subscribe. If no payment method is collected, a trial ends without a charge unless you later subscribe.
A paid subscription renews for the selected monthly or yearly period until canceled. Checkout shows the price and any applicable taxes before you pay.
Cancel a subscription
Open Settings → Billing → Manage Billing to cancel through Stripe. Cancel before the renewal date to stop the next charge. Unless the law requires otherwise, access continues to the end of the paid period.
Deleting the app, removing a profile, or deleting family data does not cancel the Stripe subscription. Cancel the subscription first. If you cannot reach billing, contact support@thefamilyhub.app.
Refunds and billing errors
Charges are generally non-refundable after a billing period starts. We do not automatically provide partial-period refunds unless the law requires one. This policy does not limit any refund, cancellation, or cooling-off right that cannot be waived.
If a charge is incorrect or duplicated, contact support@thefamilyhub.app. Include the account email and charge date. Do not send a full payment-card number. We will review the request.
Plan changes
Review the price, billing date, and any immediate charge or credit before you confirm a plan change. A plan change can also change access to features.