Who this policy covers
This policy covers subscriptions to Family Hub, the service provided by Cuellar Labs LLC, and is part of the Terms of Service. New paid subscriptions are sold through Link using Stripe Managed Payments, with Stripe acting as merchant of record for the payment. The payment and refund terms shown at checkout also apply to those purchases. Existing complimentary or legacy subscriptions may use a different Stripe billing arrangement.
Trials and renewal
Review the trial and payment terms shown when you subscribe. If no payment method is collected, a trial ends without a charge unless you later subscribe.
A paid subscription renews for the selected monthly or yearly period until canceled. Checkout shows the price and any applicable taxes before you pay.
Cancel a subscription
Open Settings → Billing → Manage Billing to cancel through Stripe. Purchases sold through Link can also be canceled through your Link account. Cancel before the renewal date to stop the next charge. Unless the law requires otherwise, access continues to the end of the paid period.
Deleting the app, removing a profile, or deleting family data does not cancel the Stripe subscription. Cancel the subscription first. If you cannot reach billing, contact support@thefamilyhub.app.
Refunds and billing errors
We generally do not offer discretionary refunds or partial-period refunds after a billing period starts. For purchases sold through Link, Stripe/Link reviews payment and refund requests under its applicable customer terms and may issue eligible refunds, including when required by law. This policy does not override those terms or limit any refund, cancellation, or cooling-off right that cannot be waived.
For a purchase sold through Link, use the support link in your receipt or Link order to request a refund or report an incorrect or duplicated charge. Stripe may ask Family Hub for product-specific information while reviewing a request. For Family Hub product or account help, or billing assistance with a legacy subscription, contact support@thefamilyhub.app. Include the account email and charge date. Do not send a full payment-card number.
Plan changes
Review the price, billing date, and any immediate charge or credit before you confirm a plan change. A plan change can also change access to features.